Frequently Asked Question
If you have any questions or queries feel free to ask. Jama Jewelry’s customer support representatives are always available round the clock.
You can use the exact same method for Jama Jewelry cleansing that you would ever use for any ordinary jewelry. But we guarantee satisfaction and better-quality product so you don’t have to worry. However, to keep it clean, pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry with intricate details. It is important to clean and care for your Jama Jewelry regularly so ensure to keep it wrapped and away from extreme sunlight and water.
All Jama Jewelry products are made in the US and some imported from our manufacturers, while taking all necessary measures for your accessories.
Yes we do such campaigns from time to time so keep up with our website and social media pages to know about them!
We accept cash on delivery (COD), Bank transfers, Master Card, and PayPal Payments & Stripe Payments.
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase.
Damaged/defective items will not be returned. Items in their unused and original condition purchased from Jama Jewelry US Online Store can be exchanged within 30 days of purchase.
No, we do not offer repair services for now, but will surely launch them. We offer a 1 year warranty from your date of purchase so you can easily follow our exchange and return policy.
Jama jewelry items that are in stock are delivered within 2-3 business days.
When your order has been dispatched, you will receive tracking information through email.
Orders can be received within 3 to 5 working days.
Please keep in mind that during high seasons, our time frames may be prolonged. The custom items are handcrafted for you after you place your request.
The custom orders will take a shipment time period of 25-30 business days as they are handcrafted for you on order.
